You’ve had an impressive journey since joining in 2017. Can you tell us about your progression and what drew you to the company?
I’ve held five different roles here, starting as a Field Service Assistant and working my way up to Account Manager. Before joining, my background was in stock control and assistant management, but I was looking for a new challenge after maternity leave. I’d spent my youth in arcades and pool halls, so when I researched the company, it sounded right up my street. The journey since has been a fun series of challenges that have allowed me to grow professionally every step of the way.
What are the most rewarding aspects of being an Account Manager?
The site refurbs are the most rewarding part for me. I love seeing a location with untapped potential transform into a much more modern, aesthetically pleasing space. When we pair those refreshes with machine upgrades and see the weekly income increase drastically, it’s a great feeling. A massive personal highlight of my journey was also the opportunity to travel to Japan—it was an incredible experience to see the heart of the brand.
How would you describe the team culture at Bandai Namco?
It might sound like a cliché, but we really are like one big, dysfunctional family! We have our highs and lows, but the people are the best part—there are so many great characters here. My role lets me travel the country and build genuine relationships with the teams across all regions, as well as our partners at sites like Tenpin. Spending time with the people on the ground is what makes this culture so unique and enjoyable.
